Privacy policy

Privacy policy

SIM TOBI (hereinafter referred to as “the Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

By using this website or purchasing our eSIM services, you are deemed to have agreed to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Email address
• Destination country
• Device information (optional)
• Payment confirmation information

Technical Information

• IP address
• Browser type
• Device type
• Pages viewed on our website

We collect only the information necessary to provide our eSIM services and customer support.

2. Purposes of Use

We use your information for the following purposes:

• Processing eSIM purchase transactions
• Sending the eSIM QR code by email
• Providing customer support
• Improving our website and services
• Sending important service-related notices

We do not sell or rent your personal information to third parties.

3. eSIM Usage Data

SIM TOBI does not monitor or store your internet usage.

We do not track the websites you visit or the messages you send while using the eSIM.

However, carriers may collect technical usage data in accordance with regulations in each country for service operation purposes.

4. Payment Information

Payments are securely processed by third-party payment service providers. SIM TOBI does not store your full credit card or debit card information on our servers.

5. Sharing of Information

We may share information on a limited basis with the following parties:

• Mobile network partners (to provide the service)
• Payment service providers (to process payments)
• Legal authorities when required by law

We share only the minimum information necessary to provide the service.

6. Data Security

To protect your personal data from the following risks, we implement reasonable technical and organizational measures:

• Unauthorized access
• Loss
• Misuse
• Data leakage

However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention Period

We retain personal information only for as long as necessary for the following purposes:

• Providing services
• Complying with legal obligations
• Resolving disputes
• Performing contracts

After this period, the data will be securely deleted or anonymized.

8. Cookies

We may use cookies on this website for the following purposes:

• Improving the user experience
• Analyzing website traffic
• Remembering user preferences

You can disable cookies at any time through your browser settings.

9. Your Rights

You have the following rights:

• Request access to your personal data
• Request correction of your personal data
• Request deletion of your personal data
• Withdraw consent (where applicable)

If you wish to exercise these rights, please contact us using the details below.

10. Children’s Privacy

SIM TOBI’s services are not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children.

11. International Data Transfers

To provide international eSIM services, your information may be processed in countries outside Japan. We will take reasonable measures to ensure that data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy as necessary. Any changes will be posted on this page and will take effect upon posting.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at the address below.

Email: support@simtobi.jp