Act on Specified Commercial Transactions

Contact

Information

support@simtobi.jp

Please contact us via the contact form.

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Credit card payment

Cash on delivery (COD)

After your order is received

– For credit card payments, you will be charged once you enter your card details and the payment is completed.

– For bank transfers, payment is required in advance. Products will be shipped within 3 business days after we confirm receipt of payment.

– For convenience store payments, payment is due after delivery. Please make the payment within 10 days using the payment slip enclosed with the product.

For advance payments, if no delivery date is specified, the product will be shipped within 7 business days after we confirm receipt of payment.

For COD, if no delivery date is specified, the product will be shipped within 7 business days after we confirm your order.

For other payment methods, if no delivery date is specified, the product will be shipped within 7 business days after you place your order.

– Convenience store payment fee: ¥190

– Bank transfer fee

– Consumption tax (included in the product price and displayed)

– Shipping: depends on the quantity and size of the products

In the event of a defective product or an incorrect item shipped by us, we will cover the costs.

If any accidents occur during delivery, such as damage in transit, please contact us.

[Eligible Returns]

In the event of a defective product or an incorrect item shipped by us

[Return Period]

Products before shipment processing: You may cancel your order by clicking the Cancel button on the website.
Products after shipment processing: Unopened products may be refunded or exchanged for a product of equal or lesser value within 10 days of delivery by contacting our Customer Support Center (

Please contact us via the contact formContact Us)

only. Return shipping costs will be borne by the customer. We do not accept returns or exchanges for opened products.