{"id":1799,"date":"2026-03-05T01:57:35","date_gmt":"2026-03-05T01:57:35","guid":{"rendered":"https:\/\/simtobi.jp\/terms-of-service\/"},"modified":"2026-03-16T18:59:40","modified_gmt":"2026-03-16T18:59:40","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/simtobi.jp\/en\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1799\" class=\"elementor elementor-1799 elementor-1496\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c50acd e-flex e-con-boxed e-con e-parent\" data-id=\"6c50acd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a52477 elementor-widget elementor-widget-text-editor\" data-id=\"0a52477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Terms of Service<\/h4><p>Welcome to SIM TOBI. By using this website and purchasing our eSIM services, you are deemed to have agreed to the following Terms of Service. Please be sure to read them before using the service.<\/p><h4>1. Service Overview<\/h4><p>SIM TOBI provides international eSIM services for <strong>Japanese tourists traveling abroad<\/strong>.<br>By using our eSIM plans, you can use mobile data in <br><strong>over 200 countries and regions<\/strong> without using a physical SIM card.<\/p><p>All services are provided as digital products and delivered electronically via email.<\/p><h4>2. Eligibility<\/h4><p>You must meet the following conditions:<\/p><ul><li><p>You must be 18 years of age or older, or have permission from a legal guardian.<\/p><\/li><li><p>You must own an eSIM-compatible device.<\/p><\/li><li><p>You must use the service only for lawful purposes.<\/p><\/li><\/ul><p>SIM TOBI\u2019s services are intended for personal travel use, and resale or redistribution for commercial purposes is prohibited.<\/p><h4>3. Purchase and Delivery<\/h4><p>After payment is completed:<\/p><ul><li><p>The eSIM QR code will be sent to your registered email address.<\/p><\/li><li><p>Delivery is usually immediate, but it may take a few minutes.<\/p><\/li><li><p>You are responsible for entering a valid email address.<\/p><\/li><\/ul><p>Once the eSIM has been delivered, it is considered used and cannot be returned.<\/p><h4>4. Activation and Use<\/h4><ul><li><p>To activate the eSIM, you must scan the QR code.<\/p><\/li><li><p>Internet access begins when you connect to a supported network at your destination.<\/p><\/li><li><p>The validity period starts from the time the eSIM is activated.<\/p><\/li><li><p>Data usage varies depending on the plan you select.<\/p><\/li><\/ul><p>You are responsible for installing the eSIM correctly in accordance with our instructions.<\/p><h4>5. Compatible Devices<\/h4><p>This service is available only on <strong>eSIM-compatible devices<\/strong>.<br>Please be sure to check your device compatibility before purchasing. SIM TOBI is not responsible for issues caused by incompatible devices or SIM-locked devices.<\/p><h4>6. Coverage Areas and Networks<\/h4><p>SIM TOBI is available in <strong>over 200 countries and regions<\/strong> and uses local carrier networks.<br>Communication speed and connectivity may vary depending on the following factors:<\/p><ul><li><p>Your location<\/p><\/li><li><p>Local carrier<\/p><\/li><li><p>Network congestion<\/p><\/li><\/ul><p>We do not guarantee any specific communication speed.<\/p><h4>7. Fair Use Policy (Unlimited Plans)<\/h4><p>Unlimited data plans are subject to a fair use policy.<br>If excessive usage that affects network quality is detected, speeds may be restricted in accordance with the local carrier\u2019s regulations.<\/p><h4>8. Refund Policy<\/h4><p>As eSIMs are digital products:<\/p><ul><li><p>In principle, all sales are final.<\/p><\/li><li><p>Refunds will be issued only if the eSIM was not delivered or if it cannot be used due to our technical issues.<\/p><\/li><\/ul><p>Refunds cannot be issued in the following cases:<\/p><ul><li><p>Incompatible device<\/p><\/li><li><p>Incorrect installation<\/p><\/li><li><p>Changes to travel plans<\/p><\/li><li><p>Network restrictions in specific regions<\/p><\/li><\/ul><h4>9. User Responsibilities<\/h4><p>You agree to the following:<\/p><ul><li><p>To use the service lawfully<\/p><\/li><li><p>Not to misuse the network<\/p><\/li><li><p>To follow the installation and usage instructions<\/p><\/li><li><p>To confirm that your device supports eSIM<\/p><\/li><\/ul><p>SIM TOBI is not responsible for service issues caused by incorrect settings or user error.<\/p><h4>10. Limitation of Liability<\/h4><p>SIM TOBI is not responsible for:<\/p><ul><li><p>Travel delays or losses<\/p><\/li><li><p>Loss of data<\/p><\/li><li><p>Service interruptions due to local networks<\/p><\/li><li><p>Device compatibility issues<\/p><\/li><li><p>Indirect or incidental damages<\/p><\/li><\/ul><p>Our liability is limited to the amount paid for the eSIM service.<\/p><h4>11. Intellectual Property Rights<\/h4><p>All content on this website (logos, text, images, etc.) is the property of SIM TOBI and may not be reproduced or used without written permission.<\/p><h4>12. Privacy<\/h4><p>Your personal information will be managed in accordance with our <strong>Privacy Policy<\/strong>.<br>We collect only the information necessary to provide eSIM services and customer support.<\/p><h4>13. Changes to the Terms<\/h4><p>SIM TOBI reserves the right to update these Terms of Service at any time.<br>Any changes will be posted on this page and will take effect upon posting.<\/p><h4>14. Governing Law<\/h4><p>These Terms of Service are governed by and construed in accordance with the laws of Japan.<\/p><h4>15. Contact<\/h4><p>If you have any questions regarding these Terms of Service, please contact us at the following:<\/p><p>Email: <strong><a class=\"decorated-link cursor-pointer\" rel=\"noopener\">support@simtobi.jp<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Service Welcome to SIM TOBI. By using this website and purchasing our eSIM services, you are deemed to have agreed to the following Terms of Service. Please be sure to read them before using the service. 1. Service Overview SIM TOBI provides international eSIM services for Japanese tourists traveling abroad.By using our eSIM plans, you can use mobile data in over 200 countries and regions without using a physical SIM card. All services are provided as digital products and delivered electronically via email. 2. Eligibility You must meet the following conditions: You must be 18 years of age or older, or have permission from a legal guardian. You must own an eSIM-compatible device. You must use the service only for lawful purposes. SIM TOBI\u2019s services are intended for personal travel use, and resale or redistribution for commercial purposes is prohibited. 3. Purchase and Delivery After payment is completed: The eSIM QR code will be sent to your registered email address. Delivery is usually immediate, but it may take a few minutes. You are responsible for entering a valid email address. Once the eSIM has been delivered, it is considered used and cannot be returned. 4. Activation and Use To activate the eSIM, you must scan the QR code. Internet access begins when you connect to a supported network at your destination. The validity period starts from the time the eSIM is activated. Data usage varies depending on the plan you select. You are responsible for installing the eSIM correctly in accordance with our instructions. 5. Compatible Devices This service is available only on eSIM-compatible devices.Please be sure to check your device compatibility before purchasing. SIM TOBI is not responsible for issues caused by incompatible devices or SIM-locked devices. 6. Coverage Areas and Networks SIM TOBI is available in over 200 countries and regions and uses local carrier networks.Communication speed and connectivity may vary depending on the following factors: Your location Local carrier Network congestion We do not guarantee any specific communication speed. 7. Fair Use Policy (Unlimited Plans) Unlimited data plans are subject to a fair use policy.If excessive usage that affects network quality is detected, speeds may be restricted in accordance with the local carrier\u2019s regulations. 8. Refund Policy As eSIMs are digital products: In principle, all sales are final. Refunds will be issued only if the eSIM was not delivered or if it cannot be used due to our technical issues. Refunds cannot be issued in the following cases: Incompatible device Incorrect installation Changes to travel plans Network restrictions in specific regions 9. User Responsibilities You agree to the following: To use the service lawfully Not to misuse the network To follow the installation and usage instructions To confirm that your device supports eSIM SIM TOBI is not responsible for service issues caused by incorrect settings or user error. 10. Limitation of Liability SIM TOBI is not responsible for: Travel delays or losses Loss of data Service interruptions due to local networks Device compatibility issues Indirect or incidental damages Our liability is limited to the amount paid for the eSIM service. 11. Intellectual Property Rights All content on this website (logos, text, images, etc.) is the property of SIM TOBI and may not be reproduced or used without written permission. 12. Privacy Your personal information will be managed in accordance with our Privacy Policy.We collect only the information necessary to provide eSIM services and customer support. 13. Changes to the Terms SIM TOBI reserves the right to update these Terms of Service at any time.Any changes will be posted on this page and will take effect upon posting. 14. Governing Law These Terms of Service are governed by and construed in accordance with the laws of Japan. 15. Contact If you have any questions regarding these Terms of Service, please contact us at the following: Email: support@simtobi.jp<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1799","page","type-page","status-publish","hentry","post-no-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Service - Sim Tobi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simtobi.jp\/en\/terms-of-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Service - Sim Tobi\" \/>\n<meta property=\"og:description\" content=\"Terms of Service Welcome to SIM TOBI. By using this website and purchasing our eSIM services, you are deemed to have agreed to the following Terms of Service. Please be sure to read them before using the service. 1. Service Overview SIM TOBI provides international eSIM services for Japanese tourists traveling abroad.By using our eSIM plans, you can use mobile data in over 200 countries and regions without using a physical SIM card. All services are provided as digital products and delivered electronically via email. 2. Eligibility You must meet the following conditions: You must be 18 years of age or older, or have permission from a legal guardian. You must own an eSIM-compatible device. You must use the service only for lawful purposes. SIM TOBI\u2019s services are intended for personal travel use, and resale or redistribution for commercial purposes is prohibited. 3. Purchase and Delivery After payment is completed: The eSIM QR code will be sent to your registered email address. Delivery is usually immediate, but it may take a few minutes. You are responsible for entering a valid email address. Once the eSIM has been delivered, it is considered used and cannot be returned. 4. Activation and Use To activate the eSIM, you must scan the QR code. Internet access begins when you connect to a supported network at your destination. The validity period starts from the time the eSIM is activated. Data usage varies depending on the plan you select. You are responsible for installing the eSIM correctly in accordance with our instructions. 5. Compatible Devices This service is available only on eSIM-compatible devices.Please be sure to check your device compatibility before purchasing. SIM TOBI is not responsible for issues caused by incompatible devices or SIM-locked devices. 6. Coverage Areas and Networks SIM TOBI is available in over 200 countries and regions and uses local carrier networks.Communication speed and connectivity may vary depending on the following factors: Your location Local carrier Network congestion We do not guarantee any specific communication speed. 7. Fair Use Policy (Unlimited Plans) Unlimited data plans are subject to a fair use policy.If excessive usage that affects network quality is detected, speeds may be restricted in accordance with the local carrier\u2019s regulations. 8. Refund Policy As eSIMs are digital products: In principle, all sales are final. Refunds will be issued only if the eSIM was not delivered or if it cannot be used due to our technical issues. Refunds cannot be issued in the following cases: Incompatible device Incorrect installation Changes to travel plans Network restrictions in specific regions 9. User Responsibilities You agree to the following: To use the service lawfully Not to misuse the network To follow the installation and usage instructions To confirm that your device supports eSIM SIM TOBI is not responsible for service issues caused by incorrect settings or user error. 10. Limitation of Liability SIM TOBI is not responsible for: Travel delays or losses Loss of data Service interruptions due to local networks Device compatibility issues Indirect or incidental damages Our liability is limited to the amount paid for the eSIM service. 11. Intellectual Property Rights All content on this website (logos, text, images, etc.) is the property of SIM TOBI and may not be reproduced or used without written permission. 12. Privacy Your personal information will be managed in accordance with our Privacy Policy.We collect only the information necessary to provide eSIM services and customer support. 13. Changes to the Terms SIM TOBI reserves the right to update these Terms of Service at any time.Any changes will be posted on this page and will take effect upon posting. 14. Governing Law These Terms of Service are governed by and construed in accordance with the laws of Japan. 15. 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By using this website and purchasing our eSIM services, you are deemed to have agreed to the following Terms of Service. Please be sure to read them before using the service. 1. Service Overview SIM TOBI provides international eSIM services for Japanese tourists traveling abroad.By using our eSIM plans, you can use mobile data in over 200 countries and regions without using a physical SIM card. All services are provided as digital products and delivered electronically via email. 2. Eligibility You must meet the following conditions: You must be 18 years of age or older, or have permission from a legal guardian. You must own an eSIM-compatible device. You must use the service only for lawful purposes. SIM TOBI\u2019s services are intended for personal travel use, and resale or redistribution for commercial purposes is prohibited. 3. Purchase and Delivery After payment is completed: The eSIM QR code will be sent to your registered email address. 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